Privacy Policy

1. Introduction

TopScorerPlus ("we", "us", or "our") is a private tuition service operated by TopScorerPlus Learning Enterprise (SSM: 202603275090 (PG0594860-W)), a sole proprietorship owned by Adrian Wong, based in Selangor, Malaysia. We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights in relation to it. By submitting an enquiry through our website or contacting us via WhatsApp, you agree to the terms of this policy.

2. What Data We Collect

When you submit an enquiry through our website or contact us directly, we may collect:

• Your name or your child's name
• Phone number / WhatsApp number
• Student's level of study (e.g. Form 5, IGCSE, Foundation)
• Subject(s) of interest
• Preferred tuition format (1-on-1 online or online group class)
• Any additional notes you choose to provide

We do not collect payment card details, identity card numbers, or any sensitive personal data as defined under the PDPA.

3. Why We Collect Your Data

Your personal data is collected solely for the following purposes:

• To respond to your tuition enquiry
• To match you with an appropriate tuition arrangement
• To schedule and manage tuition sessions
• To communicate session updates, rescheduling, or payment matters

We will not use your data for marketing purposes without your explicit consent.

4. How We Store Your Data

Your personal data is stored within communication platforms including WhatsApp and Gmail. We do not operate a formal database or CRM system. We take reasonable measures to ensure your information is kept private and secure within these platforms.

We retain your data only for as long as necessary to provide the tuition service or until you request its deletion.

5. Sharing of Your Data

We do not sell, rent, or share your personal data with any third parties for commercial purposes. Your information is used exclusively for the purpose of providing tuition services and will not be disclosed to any external party without your consent, except where required by law.

6. Cookies & Website Analytics

Our website uses Google Analytics to understand how visitors use the site, for example which pages are viewed and which contact buttons are clicked. Google Analytics sets cookies and collects information such as your approximate location, device, browser and pages visited. It does not tell us your name or contact details. Cloudflare, our hosting provider, also processes basic, cookie-free visit statistics. This information is handled in line with Google's and Cloudflare's privacy policies. You can block or delete cookies in your browser settings, or use Google's Analytics opt-out add-on.

7. Your Rights

Under the PDPA, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent to our use of your data at any time

To exercise any of these rights, please contact us at contact@topscorerplus.com . We will respond within 14 working days.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. Continued use of our services after any changes constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: